Terms of Service

Last Updated:
Friday 26^th September

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1. Service Overview

Trigify.io is a cutting-edge SaaS platform designed to assist businesses in identifying potential customer interest by analyzing engagement levels across various social media platforms. Through our intelligent tracking system, we enable users to gain insights into social signals, engagement metrics, topic interest, and thought leadership trends. Our services empower businesses to make data-driven decisions, optimize sales strategies, and improve lead generation efforts, ensuring that they can effectively target the right audiences with precision and efficiency.

2. User Responsibilities & Compliance‍

Users of Trigify.io must adhere to ethical data usage practices and comply with all relevant laws and regulations governing data privacy, intellectual property, and fair use. Users are prohibited from:

• Attempting to scrape, extract, or replicate data from our platform without explicit permission, as such actions violate the integrity of our platform and undermine fair usage policies.
• Engaging in fraudulent or malicious activity, including unauthorized access to other accounts, which can lead to security risks, data breaches, and potential legal action against the offending party.
• Using any information obtained through Trigify.io for unlawful purposes, including but not limited to, spamming, phishing, or any fraudulent marketing tactics that violate legal and ethical business practices.
• Sharing login credentials or providing third-party access to personal accounts without approval, as unauthorized access can compromise account security and lead to unintended consequences for the account holder.

3. Data Usage & Collection‍

• Trigify.io provides integrations that allow customers to push data from our platform to their own CRM, email marketing, or sales engagement tools. However, Trigify.io does not provide or sell user data externally, ensuring that all collected information remains within the control of the user and is not exploited for third-party monetization.
• All data interactions occur at the user’s discretion, ensuring that Trigify.io remains a secure and ethical platform that prioritizes transparency, control, and responsible data handling for all users.
• Users must have their own accounts with third-party tools to utilize integrations; Trigify.io does not facilitate the sending of emails, running of LinkedIn automation, or management of outbound campaigns. Instead, the platform serves as a reliable source of data insights, leaving execution strategies entirely up to the user’s preferred marketing and sales tools.
• Trigify.io does not use user profiles, including LinkedIn or any other third-party accounts, to scrape, extract, or collect data from external sources. All data provided within our platform is independently sourced and is not obtained through unauthorized means or personal accounts.

4. Payment & Billing‍

• Trigify.io accepts major credit and debit cards as valid payment methods, ensuring that users have a convenient and secure way to complete transactions when subscribing to our services.
• Users can choose between monthly and annual billing cycles, with discounts available for those opting for an annual subscription, providing a cost-effective solution for long-term users who want to maximize the value of the platform.
• No late payment penalties or fees are applied; however, failure to process payment may result in a temporary suspension of services until the issue is resolved, which may require users to update their billing details or contact customer support for assistance.
• Trigify.io is not obligated to extend discounts to existing customers when they are offered as part of marketing campaigns or other promotional activities, as these are intended for new customers. Additionally, Trigify.io is not required to provide discounts or promotional offers to customers who have made payments even slightly outside the promotional window. Any exceptions to this policy are at our sole discretion.

5. Service Availability & Support‍

• While Trigify.io strives to maintain a high level of service availability, we do not provide an uptime guarantee, as occasional maintenance and unforeseen technical issues may impact accessibility temporarily.
• We aim to address and resolve any reported technical issues within 48 hours, ensuring that disruptions to the user experience are minimized and that any platform-related concerns are promptly handled by our support team.
• Support is available via Slack, live chat and email, ensuring that users receive timely assistance when needed, whether for troubleshooting issues, understanding platform functionalities, or seeking guidance on best practices.
• No priority support plans are available at this time; all users receive equal service response times, meaning that inquiries and technical concerns are handled in the order they are received by our support team.

6. Security & Compliance‍

• Trigify.io employs industry-standard encryption protocols to secure user data both in transit and at rest, ensuring that sensitive information remains protected from unauthorized access or security breaches at all times.
• Access to customer data is strictly limited to authorized personnel who require access for operational or support-related reasons, meaning that only essential employees have the ability to review or manage user information as necessary.
• Regular security audits are conducted to maintain compliance with GDPR and UK data protection regulations, ensuring that we continuously uphold the highest standards of privacy and security for our users and their data.
• Any detected or reported data breaches will be handled in accordance with legal obligations, and affected users will be notified as required by law, allowing them to take any necessary action to secure their accounts and mitigate risks.

7. Governing Law & Disputes‍

• These Terms of Service shall be governed and interpreted in accordance with the laws of England and Wales, ensuring that all legal agreements, transactions, and user interactions comply with relevant regulations.
• Disputes arising from these terms or service usage shall first be subject to mediation, aiming for a resolution before legal action is pursued, encouraging an amicable and fair process for resolving potential conflicts.
• Any legal proceedings shall be handled exclusively within the courts of England and Wales, providing a clear legal framework for addressing disputes and ensuring that all cases are handled within the appropriate jurisdiction.