Trigify.io
Terms of Service
Our Terms of Service detail platform use, data practices, billing, support, security, compliance, and dispute resolution under UK law. Please Read.
Last Updated:
Thursday 23rd April 2026
1. Business-to-Business Status & Contract Formation
Business users only. You represent and warrant that you are acting for purposes of your trade, business, or profession, and not as a consumer. These Terms form a business-to-business agreement. Consumer cancellation and cooling-off rights do not apply.
Acceptance. By creating an account, placing a payment card on file, purchasing credits or a subscription, or otherwise using the Services, you agree to these Terms.
Order of precedence. If we both sign an Order Form or Master Agreement, that document prevails over these Terms to the extent of any inconsistency.
2. Service Overview
Trigify.io ("Trigify", "we", "us", "our") provides a SaaS platform that helps businesses identify potential customer interest by analysing engagement signals across public sources. The Services surface engagement metrics, topic interest, and professional activity trends to support data-driven sales and marketing decisions.
Platform data is sourced from third-party data providers and publicly available sources. Trigify does not directly collect, scrape, or extract data from any specific social media or third-party platform. We make no representation as to the terms of service or policies of any third-party platform from which data may ultimately originate.
3. Accounts, Access & Security
Account creation. An account is required. During sign-up we process details such as name, email, and authentication data via trusted providers (e.g., Clerk).
Card required before use. To activate and use the platform, you must keep a valid payment card on file.
Sign-in options. Google sign-in is supported.
Your responsibility. You are responsible for safeguarding credentials and for all activity under your account.
Teams & agencies. You may invite team members to your organisation account. Agencies may invite clients. Affiliate and reseller activity requires our prior written approval.
4. User Responsibilities & Acceptable Use
You must follow ethical data practices and comply with all applicable laws, including those relating to privacy, intellectual property, electronic communications, and fair use.
You represent and warrant that:
You will process any personal data obtained through the Services in compliance with all applicable data protection and privacy laws, including UK GDPR, EU GDPR, CAN-SPAM, CASL, TCPA, and CCPA where applicable.
You will obtain all necessary notices, consents, and lawful bases required for your intended use.
You will not use the Services or any outputs for any purpose governed by the Fair Credit Reporting Act or equivalent legislation, including decisions relating to credit, insurance, employment, or government benefits.
You are solely responsible for verifying the accuracy and legal compliance of any data before taking action based on it.
You must not:
Attempt to scrape, extract, or replicate platform data outside the features provided
Engage in fraudulent or malicious activity, including unauthorised account access
Use outputs for unlawful purposes, including spamming, phishing, or deceptive marketing
Share credentials or grant unauthorised third-party access
Resell, redistribute, sublicense, or make available the Services or any data obtained through them to third parties, except as expressly permitted under a written reseller agreement
Use the Services or any outputs to train, develop, or improve any product or service that competes with Trigify
Incorporate data into any product or service offered to third parties without written agreement (2/11)
Use the data to build competing databases
Use the Services in connection with bulk unsolicited commercial email, SMS, or automated calling in violation of applicable law (including CAN-SPAM, CASL, and TCPA)
Use the data to target audiences for digital advertising or audience segmentation outside of the Services
Combine outputs with other data sources in a manner that circumvents the usage restrictions in these Terms
Use the Services in any manner that violates a third-party platform's terms of service
Transmit false, misleading, or fraudulent information through the Services
Transmit malware, viruses, or other harmful code through or to the Services
We may apply technical and rate limits to protect the Service.
Suppression requests. If Trigify receives a verified opt-out or removal request from an individual, we may provide you with a suppression list. You agree to honour such requests and remove affected records from active use within 14 days of receipt.
5. Data Usage & Integrations
Integrations. You may push data from Trigify to your CRM, email, or sales tools using integrations. You must maintain your own accounts with those third-party tools. Trigify does not send emails, run automation on third-party platforms, or manage outbound campaigns on your behalf.
Data sourcing. Platform data is sourced from third-party data providers and public sources. Trigify does not use customer accounts or profiles to collect external data.
No sale of personal data. We do not sell personal data. Processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Addendum.
Data Processing Addendum. Where Trigify processes personal data in connection with the Services, such processing is governed by our Data Processing Addendum, available at [DPA URL], which is incorporated into these Terms by reference.
6. Plans, Credits, Payment & Billing
Credit model. Trigify operates on a credit basis. Specific actions consume credits. Current rates and per-action costs are shown in-product.
Promotional starter credits. New accounts receive 250 promotional credits. Promotional credits are free, have no cash value, are non-transferable, and may carry earlier expiry dates (see Section 10).
Purchases. You may buy pay-as-you-go credit packs, take out a subscription that includes a periodic credit allowance and other plan features, or both.
Card authorisation. By adding a card, you authorise us and our payment processor (e.g., Stripe) to store the card, place temporary verification pre-authorisations (released promptly), and charge it for purchases, enabled auto-top-ups, taxes, and fees. Strong Customer Authentication may be required.
Auto-top-up. If enabled, you authorise merchant-initiated transactions for the displayed amount and frequency. You may disable auto-top-up at any time in billing settings. We will notify you when an auto-top-up occurs.
Billing cycles. If you are on a subscription, you may choose monthly or annual billing. Discounts for annual plans may apply as displayed in-product.
Prices & VAT. Prices are shown exclusive of VAT unless stated otherwise. Applicable taxes will be added at checkout.
Promotions. Promotional pricing and discounts are typically for new customers and may not apply retroactively. We are not obliged to extend promotions after they expire. Exceptions are at our discretion.
Payment issues. We do not charge late-payment penalties, but if a charge fails we may suspend access until payment is successful. You may need to update billing details or contact support.
No set-off. Payments must be made without set-off or counterclaim.
7. Service Availability & Support
Availability. We aim for high availability but do not guarantee uninterrupted Service. Maintenance and unforeseen issues may occur.
Support. Support is available via Slack, live chat, and email. We aim to address reported technical issues within 48 hours. Priority support plans are not currently offered.
8. Security
Security measures. We use industry-standard encryption in transit and at rest where appropriate, access controls, and secure authentication.
Access controls. Access to customer data is limited to authorised personnel who require it for operations or support.
Audits & legal compliance. We conduct periodic reviews and maintain compliance with UK data protection laws. See our Privacy Policy for further details.
Incidents. We handle potential data incidents in line with legal obligations and will notify affected customers where required.
9. Cancellation, Refunds & Chargebacks
No time-based free trial. We do not offer a time-based free trial. Starter credits are provided under Section 6.
Credits are non-refundable. Once credits are added to your account and available for use, purchases are non-refundable and non-exchangeable, except as required by law or under the service failure remedy below.
Service failure remedy. If a severe technical fault on our side prevents reasonable use of newly purchased credits, notify us within 14 days with details. After investigation, we may provide an appropriate remedy, such as replacement credits or a refund for the affected purchase.
Subscriptions. You may cancel a subscription at any time in billing settings. Cancellation stops future renewals. Amounts already charged for the current billing period are not refunded, and access continues until the end of that period unless we agree otherwise in writing.
Account cancellation. You may cancel your account via settings or by contacting support. Cancellation prevents new charges but does not convert unused credits into cash.
Mistaken or duplicate charges. If you believe you were charged in error, contact support within 14 days. Confirmed errors will be corrected promptly.
Chargebacks. If you initiate a chargeback, we may suspend access while we investigate and may pass through chargeback fees where the dispute is unfounded.
Prolonged outage. If the Service is wholly unusable for a continuous period exceeding 72 hours after you have first notified us in writing, excluding scheduled maintenance, force majeure, and issues outside our reasonable control (including customer or third-party systems), we may, at our discretion, provide a pro-rata refund or equivalent service credits for the affected period.
10. Credit Expiry & Inactivity
Purchased credits. Purchased credits expire no sooner than 12 months from purchase. Your account displays the current expiry date.
Promotional credits. Promotional and starter credits may carry shorter expiry, as shown in-product.
Reminders. We will send reasonable reminders before credits expire.
No cash redemption. Credits are not legal tender and cannot be redeemed for cash, except where required by law.
11. Intellectual Property & Licence
Our IP. The Services, software, and content are owned by or licensed to us. No intellectual property rights transfer to you except as expressly granted.
Licence to use. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes during the term of your subscription.
Your content. You retain rights in data you lawfully provide to the Service. You grant us a licence to process it as necessary to operate the Services.
(6/11)
Aggregated & anonymised data. You grant us a perpetual, worldwide, royalty-free licence to use aggregated, anonymised, or de-identified data derived from your use of the Services to operate, improve, and develop our products and services, provided that no such use will identify you or any individual user.
Feedback. Any feedback, suggestions, or ideas you provide about the Services may be used by us without restriction and without compensation to you.
12. Third-Party Services
The Services may interoperate with third-party products, including CRMs, email tools, single sign-on, and payment processors. We are not responsible for third-party terms, performance, or availability. Your use of third-party services is subject to their terms.
13. Disclaimers
No warranty. The Services are provided "as is" and "as available" without warranties of any kind to the fullest extent permitted by law. We disclaim all implied warranties including merchantability, fitness for a particular purpose, title, accuracy, completeness, and non-infringement.
Data & insights. Outputs may depend on third-party sources and analysis and may not be error-free or complete. We do not warrant the accuracy, completeness, currency, or reliability of any data provided through the Services. You are solely responsible for verifying the accuracy and legal compliance of any data before acting on it.
No compliance guarantee. We do not warrant that the Services or any outputs will render you compliant with any law, regulation, industry standard, or policy. You assume full responsibility for your own compliance.
14. Indemnification
You agree to indemnify, defend, and hold harmless Trigify, its affiliates, directors, officers, employees, and agents from and against any third-party claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or in connection with:
Your use of the Services (7/11)
Your breach of these Terms
Your violation of any applicable law or the rights of any third party, including privacy, intellectual property, and platform terms of service
Any data or content you provide to the Services
Your use, disclosure, or distribution of data, insights, or outputs obtained through the Services, including in marketing, outreach, or the processing of personal data
Access to or use of your account by any third party to whom you have granted access, whether authorised or not
We may, at our option, assume exclusive control of the defence of any matter subject to indemnification. You may not settle any such claim without our prior written consent.
15. Limitation of Liability
Excluded losses. To the fullest extent permitted by law, we exclude liability for indirect, consequential, special, or incidental loss; loss of profits, revenue, business, goodwill, or data; and business interruption, however caused.
Our cap. Our total aggregate liability arising out of or in connection with the Services in any 12-month period is limited to the amounts paid by you to us for the Services in that period.
Carve-outs from your cap. No limit of liability applies to:
Your indemnification obligations under Section 14
Your breach of the use restrictions in Section 4
Your infringement of Trigify's intellectual property rights
Your breach of confidentiality obligations
Fees owed to Trigify
Amounts payable under liquidated damages in Section 16
Non-excludable liability. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
16. Liquidated Damages
You acknowledge that unauthorised disclosure, redistribution, resale, or third-party sharing of data obtained through the Services would cause damage to Trigify that is difficult to quantify.
Accordingly, in the event of any such unauthorised disclosure, redistribution, resale, or sharing, you agree to pay liquidated damages of £2 per record so disclosed, per third-party recipient, in addition to any other remedies available to Trigify. These liquidated damages are a genuine pre-estimate of loss and not a penalty.
17. Audit Rights
During the term of your use of the Services and for 12 months thereafter, Trigify may, upon reasonable written notice and during normal business hours, audit your use of the Services to verify compliance with these Terms.
Audits will be at Trigify's expense unless material non-compliance is identified, in which case you shall reimburse Trigify's reasonable audit costs. The scope of any audit will be limited to verifying compliance with these Terms.
18. Suspension & Termination
By us. We may suspend or terminate access immediately if you breach these Terms, create platform risk (including security threats or scraping), or fail to pay.
By you. You may terminate at any time via settings or by contacting support.
Effect of termination. On termination, your licence ends and access stops. We may retain minimal records as required by law. Credit handling is governed by Sections 9 and 10.
Survival. Sections that by their nature should survive termination will survive, including sections relating to intellectual property, disclaimers, indemnification, limitation of liability, liquidated damages, audit, confidentiality, and governing law.
19. Dispute Resolution
Good faith resolution. The parties will first seek to resolve any dispute in good faith, including through informal discussion and, where appropriate, mediation.
Class action waiver. To the fullest extent permitted by law, you and Trigify agree that any dispute will be brought and resolved on an individual basis only. Neither party may bring or participate in any class, collective, or representative action.
20. Changes to the Service and to these Terms
We may update the Services and these Terms from time to time. For material changes to these Terms, we will provide reasonable notice by in-product notification or email. Continued use of the Services after changes take effect constitutes acceptance.
21. Governing Law & Jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. Subject to the dispute resolution process in Section 19, the courts of England and Wales have exclusive jurisdiction.
22. General
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with any Order Form, Master Agreement, Data Processing Addendum, and our Privacy Policy, constitute the entire agreement between you and Trigify regarding the Services and supersede any prior agreements.
Severability. If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.
Waiver. No failure or delay by Trigify in exercising any right under these Terms will operate as a waiver of that right.
Force majeure. Neither party will be liable for any delay or failure to perform caused by events beyond its reasonable control.
Notices. We may provide notices to you via email or in-product notifications. Legal notices to Trigify should be sent to hugo@trigify.io.
23. Contact
Questions about these Terms, billing, or data requests: hugo@trigify.io
