Terms of Service

Last Updated:
Tuesday 25^th November 2025

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1 Business-to-Business Status & Contract Formation

1.1 Business users only. You represent and warrant that you are acting for purposes of your trade, business or profession and not as a consumer. These Terms form a business-to-business agreement; consumer cancellation (cooling-off) rights do not apply.
1.2 Acceptance. By creating an account, placing a payment card on file, purchasing credits or a subscription, or using the Services, you agree to these Terms.
1.3 Order of precedence. If we both sign an Order Form or Master Agreement, that document prevails over these Terms to the extent of inconsistency.

2 Service Overview

Trigify.io (“Trigify”, “we”, “us”, “our”) provides a SaaS platform that helps businesses identify potential customer interest by analysing engagement across social media and related sources. The Services surface social signals, engagement metrics, topic interest and thought-leadership trends to support data-driven sales and marketing decisions.

3 Accounts, Access & Security

3.1 Account creation. An account is required. During sign-up we process details (e.g., name, email, authentication data) via trusted providers (e.g., Clerk for auth).
3.2 Card required before use. To activate and use the platform, you must keep a valid payment card on file.
3.3 Sign-in options. Google sign-in is supported. LinkedIn sign-up/sign-in is not supported.
3.4 Your responsibility. You are responsible for safeguarding credentials and all activity under your account.
3.5 Teams & agencies. You may invite team members to your organisation account. Agencies may invite clients. Affiliate/reseller activity requires our prior written approval.

4 User Responsibilities & Compliance

You must follow ethical data practices and all applicable laws on privacy, IP, and fair use. You must not:

• attempt to scrape, extract, or replicate platform data outside the features provided;
• engage in fraudulent or malicious activity, including unauthorised account access;
• use outputs for unlawful purposes (e.g., spamming, phishing, deceptive marketing);
• share credentials or grant unauthorised third-party access.

We may apply technical/rate limits to protect the Service.

5 Data Usage & Collection

5.1 Integrations. You may push data from Trigify to your CRM, email or sales tools using integrations. You must have your own accounts with third-party tools. Trigify does not send emails, run LinkedIn automation, or manage outbound campaigns.
5.2 Data sourcing. Trigify does not use user profiles (e.g., LinkedIn) to scrape or collect external data. Platform data is independently sourced and provided within the scope of the Service.
5.3 No selling of user data. We do not sell user data. Processing of personal data is governed by our Privacy Policy.

6 Plans, Credits, Payment & Billing

6.1 Credit model. Trigify operates on a credit basis. Specific actions consume credits; current rates and per-action costs are shown in-product.
6.2 Promotional starter credits. New accounts receive 250 promotional credits. Promotional credits are free, have no cash value, are non-transferable, and may carry earlier expiry (see Section 10).
6.3 Purchases. You may (a) buy pay-as-you-go credit packs, and/or (b) take out a subscription that includes a periodic credit allowance and other plan features.
6.4 Card authorisation. By adding a card, you authorise us and our payment processor (e.g., Stripe) to store the card, place temporary verification pre-authorisations (released promptly), and charge it for purchases, enabled auto-top-ups, taxes and fees. Strong Customer Authentication may be required.
6.5 Auto-top-up (optional). If enabled, you authorise merchant-initiated transactions for the displayed amount/frequency. You can disable this any time in billing settings. We’ll notify you when an auto-top-up occurs.
6.6 Billing cycles. If on a subscription, you can choose monthly or annual billing. Discounts for annual plans may apply as displayed in-product.
6.7 Prices & VAT. Prices are shown exclusive of VAT unless stated otherwise. Applicable taxes will be added at checkout.
6.8 Promotions. Promotional pricing/discounts are typically for new customers and may not apply retroactively. We are not obliged to extend promotions after they expire; exceptions are at our discretion.
6.9 Payment issues. We do not charge late-payment penalties, but if a charge fails we may suspend access until payment is successful. You may need to update billing details or contact support.
6.10 No set-off. Payments must be made without set-off or counterclaim.

7 Service Availability & Support

7.1 Availability. We aim for high availability but do not guarantee uninterrupted Service; maintenance and unforeseen issues can occur.
7.2 Support. Support is available via Slack, live chat and email. We aim to address reported technical issues within 48 hours. Priority support plans are not currently offered.

8 Security & Compliance

8.1 Security measures. We use industry-standard encryption (in transit and at rest where appropriate), access controls and secure authentication.
8.2 Access controls. Access to customer data is limited to authorised personnel who require it for operations or support.
8.3 Audits & legal compliance. We conduct periodic reviews and maintain compliance with UK data protection laws (see Privacy Policy).
8.4 Incidents. We handle potential data incidents in line with legal obligations and will notify affected customers where required.

9 Cancellation, Refunds & Chargebacks

9.1 No time-based free trial. We do not offer a 7-day trial. Starter credits are provided under Section 6.2.
9.2 Credits are non-refundable. Once credits are added to your account and available for use, purchases are non-refundable and non-exchangeable, except as required by law or under Section 9.3.
9.3 Service failure remedy. If a severe technical fault on our side prevents reasonable use of newly purchased credits, notify us within 14 days with details. After investigation, we may provide an appropriate remedy (e.g., replacement credits or a refund for the affected purchase).
9.4 Subscriptions. You can cancel a subscription any time in billing settings. Cancellation stops future renewals. Amounts already charged for the current billing period are not refunded, and access continues until the end of that period (unless we agree otherwise in writing).
9.5 Account cancellation. You can cancel your account via settings or by contacting support. Cancellation prevents new charges but does not convert unused credits into cash.
9.6 Mistaken/duplicate charges. If you believe you were charged in error, contact support within 14 days; confirmed errors will be corrected promptly.
9.7 Chargebacks. If you initiate a chargeback, we may suspend access while we investigate and may pass through chargeback fees where the dispute is unfounded.
9.8 If the Service is wholly unusable for a continuous period exceeding 48 hours after you have first notified us in writing, excluding scheduled maintenance, force majeure, and issues outside our reasonable control (including customer or third-party systems), we may, at our discretion, provide a pro-rata refund or equivalent service credits for the affected period.

10 Credit Expiry & Inactivity

10.1 Purchased credits. Purchased credits expire no sooner than 12 months from purchase. Your account displays the current expiry date.
10.2 Promotional credits. Promotional/starter credits may carry shorter expiry, shown in-product.
10.3 Reminders. We will send reasonable reminders before credits expire.
10.4 No cash redemption. Credits are not legal tender and cannot be redeemed for cash, except where required by law.

11 Intellectual Property & Licence

11.1 Our IP. The Services, software and content are owned by or licensed to us. No IP rights transfer to you except as expressly granted.
11.2 Licence to use. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes.
11.3 Your content. You retain rights in data you lawfully provide to the Service. You grant us a licence to process it as necessary to operate the Services.

12 Third-Party Services

The Services may interoperate with third-party products (e.g., CRMs, email tools, SSO, payment processors). We are not responsible for third-party terms, performance, or availability. Your use of third-party services is subject to their terms.

13 Disclaimers & Liability

13.1 No warranty. The Services are provided “as is” and “as available” without warranties of any kind to the fullest extent permitted by law.
13.2 Data & insights. Outputs may depend on third-party sources and analysis and may not be error-free or complete. You are responsible for your use of outputs.
13.3 Exclusions. To the fullest extent permitted by law, we exclude liability for: indirect or consequential loss; loss of profits, revenue, business, goodwill or data; and business interruption.
13.4 Cap. Our total aggregate liability arising out of or in connection with the Services in any 12-month period is limited to the greater of (a) amounts paid by you to us for the Services in that period, or (b) £1,000. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

14 Suspension & Termination

14.1 By us. We may suspend or terminate access immediately if you breach these Terms, create platform risk (e.g., security threats, scraping), or fail to pay.
14.2 By you. You may terminate any time via settings or by contacting support.
14.3 Effect. On termination, your licence ends and access stops. We may retain minimal records as required by law. Credit handling is per Sections 9 and 10.

15 Changes to the Service and to these Terms

We may update the Services and these Terms. For material changes, we will provide reasonable notice (e.g., in-product or email). Continued use after changes take effect constitutes acceptance.

16 Governing Law & Disputes

These Terms (and any non-contractual obligations arising out of them) are governed by the laws of England and Wales. The parties will first seek to resolve disputes in good faith, including mediation. Subject to that, the courts of England and Wales have exclusive jurisdiction.

17 Contact

Questions about these Terms, billing or data requests: hugo@trigify.io.