Terms of Service

Last Updated:
Wednesday 13^th May 2026

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1. Business-to-Business Status & Contract Formation

Business users only. You represent and warrant that you are acting for purposes of your trade, business, or profession, and not as a consumer. These Terms form a business-to-business agreement. Consumer cancellation and cooling-off rights do not apply.

Acceptance. By creating an account, placing a payment card on file, purchasing credits or a subscription, or otherwise using the Services, you agree to these Terms.

Order of precedence. If we both sign an Order Form or Master Agreement, that document prevails over these Terms to the extent of any inconsistency.

2. Service Overview

Trigify.io ("Trigify", "we", "us", "our") provides a SaaS platform that helps businesses identify potential customer interest by analysing engagement signals across public sources. The Services surface engagement metrics, topic interest, and professional activity trends to support data-driven sales and marketing decisions.

Platform data is sourced from a combination of third-party data providers and public sources. We do not use customer-supplied credentials or login sessions to obtain data from any third-party platform. We make no representation as to the terms, policies, or practices of any third-party platform from which data may ultimately originate.

3. Accounts, Access & Security

Account creation. An account is required. During sign-up we process details such as name, email, and authentication data via trusted providers (e.g., Clerk).

Card required before use. To activate and use the platform, you must keep a valid payment card on file.

Sign-in options. Google sign-in is supported.

Your responsibility. You are responsible for safeguarding credentials and for all activity under your account.

Teams & agencies. You may invite team members to your organisation account. Agencies may invite clients. Affiliate and reseller activity requires our prior written approval.

4. User Responsibilities & Acceptable Use

You must follow ethical data practices and comply with all applicable laws, including those relating to privacy, intellectual property, electronic communications, and fair use.

You represent and warrant that:

• You will process any personal data obtained through the Services in compliance with all applicable data protection and privacy laws, including UK GDPR, EU GDPR, CAN-SPAM, CASL, TCPA, and CCPA where applicable.
• You will obtain all necessary notices, consents, and lawful bases required for your intended use.
• You will not use the Services or any outputs for any purpose governed by the Fair Credit Reporting Act or equivalent legislation, including decisions relating to credit, insurance, employment, or government benefits.
• You are solely responsible for verifying the accuracy and legal compliance of any data before taking action based on it.

You must not:

• Attempt to scrape, extract, or replicate platform data outside the features provided.
• Engage in fraudulent or malicious activity, including unauthorised account access.
• Use outputs for unlawful purposes, including spamming, phishing, or deceptive marketing.
• Share credentials or grant unauthorised third-party access.
• Resell, redistribute, sublicense, or make available the Services or any data obtained through them to third parties, except as expressly permitted under a written reseller agreement.
• Use the Services or any outputs to train, develop, or improve any product or service that competes with Trigify.
• Incorporate data into any product or service offered to third parties without written agreement.
• Use the data to build competing databases.
• Use the Services in connection with bulk unsolicited commercial email, SMS, or automated calling in violation of applicable law (including CAN-SPAM, CASL, and TCPA).
• Use the data to target audiences for digital advertising or audience segmentation outside of the Services.
• Combine outputs with other data sources in a manner that circumvents the usage restrictions in these Terms.
• Use the Services in any manner that violates a third-party platform's terms of service.
• Transmit false, misleading, or fraudulent information through the Services.
• Transmit malware, viruses, or other harmful code through or to the Services.

We may apply technical and rate limits to protect the Service.

Suppression requests. If Trigify receives a verified opt-out or removal request from an individual, we may provide you with a suppression list. You agree to honour such requests and remove affected records from active use within 14 days of receipt.

5. Data Usage & Integrations

Integrations. You may push data from Trigify to your CRM, email, or sales tools using integrations. You must maintain your own accounts with those third-party tools. Trigify does not send emails, run automation on third-party platforms, or manage outbound campaigns on your behalf.

Data sourcing. Platform data is sourced from third-party data providers and public sources. Trigify does not use customer accounts or profiles to collect external data. We do not access any third-party platform using your credentials or login session, and we do not impersonate you on any such platform.

Pass-through sourcing and no warranty as to upstream data. You acknowledge that Trigify may obtain platform data from third-party data providers and other sources, and that Trigify does not itself collect all such data from original sources. Except as expressly set out in a signed Order Form, Master Agreement or API Data Partnership Agreement, Trigify does not warrant or represent that any third-party source has obtained or maintained any consent, notice, permission, licence, authorisation or other right required for Trigify’s receipt, use, disclosure, or onward transfer of such data, or that your use of the data will comply with applicable law or any third-party platform terms. Trigify does not warrant the accuracy, completeness, currency, provenance, availability, or lawfulness of collection by any third-party source of any platform data.

No sale of personal data. We do not sell personal data. Processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Addendum.

Data Processing Addendum. Where Trigify processes personal data on your behalf in connection with the Services, such processing is governed by our Data Processing Addendum, available at https://www.trigify.io/policies/data-processing-agreement , which is incorporated into these Terms by reference. Customers requiring a counter-signed DPA may request one by contacting hugo@trigify.io.

6. Plans, Credits, Payment & Billing

Credit model. Trigify operates on a credit basis. Specific actions consume credits. Current rates and per-action costs are shown in-product.

Promotional starter credits. New accounts receive 250 promotional credits. Promotional credits are free, have no cash value, are non-transferable, and may carry earlier expiry dates (see Section 10).

Purchases. You may buy pay-as-you-go credit packs, take out a subscription that includes a periodic credit allowance and other plan features, or both.

Card authorisation. By adding a card, you authorise us and our payment processor (e.g., Stripe) to store the card, place temporary verification pre-authorisations (released promptly), and charge it for purchases, enabled auto-top-ups, taxes, and fees. Strong Customer Authentication may be required.

Auto-top-up. If enabled, you authorise merchant-initiated transactions for the displayed amount and frequency. You may disable auto-top-up at any time in billing settings. We will notify you when an auto-top-up occurs.

Billing cycles. If you are on a subscription, you may choose monthly or annual billing. Discounts for annual plans may apply as displayed in-product.

Prices & VAT. Prices are shown exclusive of VAT unless stated otherwise. Applicable taxes will be added at checkout.

Promotions. Promotional pricing and discounts are typically for new customers and may not apply retroactively. We are not obliged to extend promotions after they expire. Exceptions are at our discretion.

Payment issues. We do not charge late-payment penalties, but if a charge fails we may suspend access until payment is successful. You may need to update billing details or contact support.

No set-off. Payments must be made without set-off or counterclaim.

7. Service Availability & Support

Availability. We aim for high availability but do not guarantee uninterrupted Service. Maintenance and unforeseen issues may occur.

Scheduled maintenance. Where reasonably practicable, we will provide advance notice of scheduled maintenance windows via in-product notification or status page. Emergency maintenance to preserve security or stability may be performed without advance notice.

Support. Support is available via Slack, live chat, and email. We aim to address reported technical issues within 48 hours. Priority support plans are not currently offered.

8. Security

Security measures. We use industry-standard technical and organisational measures to protect personal data, including: encryption in transit (TLS 1.2 or higher), encryption at rest (AES-256 where appropriate), role-based access controls, secure authentication including multi-factor authentication for privileged access, logging of administrative actions, and periodic access reviews.

Access controls. Access to customer data is limited to authorised personnel who require it for operations or support.

Audits & legal compliance. We conduct periodic internal reviews of our security controls and maintain compliance with applicable UK and EU data protection laws, including the UK GDPR and EU GDPR. See our Privacy Policy for further details and our Data Processing Addendum for processor-specific obligations.

Incidents. We handle potential data incidents in line with legal obligations and will notify affected customers where required.

9. Cancellation, Refunds & Chargebacks

No time-based free trial. We do not offer a time-based free trial. Starter credits are provided under Section 6.

Credits are non-refundable. Once credits are added to your account and available for use, purchases are non-refundable and non-exchangeable, except as required by law or under the service failure remedy below.

Service failure remedy. If a severe technical fault on our side prevents reasonable use of newly purchased credits, notify us within 14 days with details. After investigation, we may provide an appropriate remedy, such as replacement credits or a refund for the affected purchase.

Subscriptions. You may cancel a subscription at any time in billing settings. Cancellation stops future renewals. Amounts already charged for the current billing period are not refunded, and access continues until the end of that period unless we agree otherwise in writing.

Account cancellation. You may cancel your account via settings or by contacting support. Cancellation prevents new charges but does not convert unused credits into cash.

Mistaken or duplicate charges. If you believe you were charged in error, contact support within 14 days. Confirmed errors will be corrected promptly.

Chargebacks. If you initiate a chargeback, we may suspend access while we investigate and may pass through chargeback fees where the dispute is unfounded.

Prolonged outage. If the Service is wholly unusable for a continuous period exceeding 72 hours after you have first notified us in writing, excluding scheduled maintenance, force majeure, and issues outside our reasonable control (including customer or third-party systems), we may, at our discretion, provide a pro-rata refund or equivalent service credits for the affected period.

10. Credit Expiry & Inactivity

Purchased credits. Purchased credits expire no sooner than 12 months from purchase. Your account displays the current expiry date.

Promotional credits. Promotional and starter credits may carry shorter expiry, as shown in-product.

Reminders. We will send reasonable reminders before credits expire.

No cash redemption. Credits are not legal tender and cannot be redeemed for cash, except where required by law.

11. Intellectual Property & Licence

Our IP. The Services, software, and content are owned by or licensed to us. No intellectual property rights transfer to you except as expressly granted.

Licence to use. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes during the term of your subscription.

Your content. You retain rights in data you lawfully provide to the Service. You grant us a licence to process it as necessary to operate the Services.

Aggregated & anonymised data. You grant us a perpetual, worldwide, royalty-free licence to use aggregated, anonymised, or de-identified data derived from your use of the Services to operate, improve, and develop our products and services, provided that no such use will identify you or any individual user. Such data shall be anonymised in accordance with applicable UK and EU data protection law (including, where relevant, the ICO’s guidance on anonymisation) such that it is no longer personal data.

No training on customer data. We do not use personal data submitted to or processed through the Services to train, fine-tune, or improve any general-purpose machine learning or large language model. Where third-party AI providers are used to deliver the Services, we contract for zero-data-retention and no-training on customer inputs.

Feedback. Any feedback, suggestions, or ideas you provide about the Services may be used by us without restriction and without compensation to you.

12. Third-Party Services

The Services may interoperate with third-party products, including CRMs, email tools, single sign-on, and payment processors. We are not responsible for third-party terms, performance, or availability. Your use of third-party services is subject to their terms.

13. Confidentiality

Mutual confidentiality. Each party may receive information of the other that is identified as confidential or that would reasonably be considered confidential given its nature and the circumstances of disclosure ("Confidential Information"). Each party agrees to (i) use the other party’s Confidential Information only as necessary to perform under these Terms, and (ii) protect such information with at least the same degree of care it uses to protect its own confidential information of like importance, and in no event less than reasonable care.

Exclusions. Confidential Information does not include information that (a) is or becomes publicly available without breach of these Terms, (b) was known to the recipient before disclosure without restriction, (c) is independently developed without use of or reference to the disclosing party’s Confidential Information, or (d) is rightfully received from a third party without confidentiality obligations.

Compelled disclosure. Either party may disclose Confidential Information where required by law, regulation, or court order, provided that, where lawful and practicable, it gives the other party reasonable advance notice to allow it to seek a protective order.

Survival. Confidentiality obligations survive for three (3) years after termination of these Terms, except for trade secrets, which remain protected for so long as they qualify as trade secrets under applicable law.

14. Data Protection

Compliance. Each party shall comply with its respective obligations under applicable data protection laws, including the UK GDPR, the EU GDPR (where applicable), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 ("Data Protection Laws").

Roles. The parties acknowledge that Trigify’s role in respect of personal data varies according to the activity, as described in our Privacy Policy. For account, billing, security and product-improvement data, Trigify acts as controller. For personal data submitted to or processed through the Services on your behalf (including data you ingest or export via integrations), you act as controller and Trigify acts as processor under your instructions.

DPA. Processing of personal data by Trigify as processor is governed by the Data Processing Addendum referenced in Section 5, which is incorporated into these Terms by reference and which sets out the parties’ obligations under Article 28 UK GDPR (and Article 28 EU GDPR where applicable).

Data subject requests. Each party shall reasonably assist the other in responding to requests from data subjects exercising their rights under applicable Data Protection Laws, in each case to the extent the request relates to personal data the other party processes.

15. Disclaimers

No warranty. The Services and any data made available through the Services are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, accuracy, completeness, timeliness, continuity of supply, provenance, lawfulness of collection by third-party sources, compliance with third-party platform terms, and non-infringement.

Data & insights. Outputs may depend on third-party sources and analysis and may not be error-free or complete. We do not warrant the accuracy, completeness, currency, or reliability of any data provided through the Services. You are solely responsible for verifying the accuracy and legal compliance of any data before acting on it.

Third-party sources. You acknowledge that data made available through the Services may be obtained from third-party data providers and other sources, and that we do not control each original source, collection method, downstream use case, or your or any third party’s downstream activity. You are responsible for evaluating any such data and for implementing appropriate compliance controls before relying on it.

No compliance guarantee. We do not warrant that the Services or any outputs will render you compliant with any law, regulation, industry standard, or policy. You assume full responsibility for your own compliance.

16. Indemnification

Your indemnity. You agree to indemnify, defend, and hold harmless Trigify, its affiliates, directors, officers, employees, and agents from and against any third-party claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Services.
• Your breach of these Terms.
• Your violation of any applicable law or the rights of any third party, including privacy, intellectual property, and platform terms of service.
• Any data or content you provide to the Services.
• Your use, disclosure, or distribution of data, insights, or outputs obtained through the Services, including in marketing, outreach, or the processing of personal data.
• Access to or use of your account by any third party to whom you have granted access, whether authorised or not.

We may, at our option, assume exclusive control of the defence of any matter subject to indemnification. You may not settle any such claim without our prior written consent.

Our indemnity. Trigify shall defend you against any third-party claim that your authorised use of the Trigify proprietary platform software (the "Platform Software"), as provided by Trigify and used by you in accordance with these Terms, directly infringes that third party’s patent, copyright, trademark, or trade secret rights, and shall indemnify you for damages and reasonable legal fees finally awarded against you (or agreed in settlement) in respect of such a claim. For the avoidance of doubt, Trigify gives no indemnity in respect of: (a) the platform data, the content of the platform data, or the accuracy, completeness, currency, or provenance of the platform data; (b) the collection of platform data by any third-party source or any alleged breach of third-party platform terms; (c) any infringement of privacy, publicity, database, or similar rights arising from the platform data or its downstream use; (d) any modification to the Services not made by us; (e) combination of the Services with materials not provided by us; (f) your or any third party’s use of the Services in breach of these Terms; or (g) any data or content you provided. If we reasonably believe the Platform Software infringes or may be alleged to infringe, we may, at our option, (i) procure for you the right to continue using the Platform Software, (ii) modify the Platform Software to be non-infringing, or (iii) terminate the affected portion of the Services and refund any prepaid unused fees. This Section sets out our sole liability and your sole remedy for third-party intellectual property claims.

17. Limitation of Liability

Excluded losses. To the fullest extent permitted by law, we exclude liability for indirect, consequential, special, or incidental loss; loss of profits, revenue, business, goodwill, or data; and business interruption, however caused.

Our cap. Our total aggregate liability arising out of or in connection with the Services in any 12-month period is limited to the greater of (a) the amounts paid by you to us for the Services in that period and (b) £1,000.

Carve-outs from your cap. No limit of liability applies to:

• Your indemnification obligations under Section 16.
• Your breach of the use restrictions in Section 4.
• Your infringement of Trigify’s intellectual property rights.
• Your breach of confidentiality obligations.
• Fees owed to Trigify.
• Amounts payable under liquidated damages in Section 18.

Non-excludable liability. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

18. Liquidated Damages

You acknowledge that unauthorised disclosure, redistribution, resale, or third-party sharing of data obtained through the Services would cause damage to Trigify that is difficult to quantify.

Accordingly, in the event of any such unauthorised disclosure, redistribution, resale, or sharing, you agree to pay liquidated damages of £2 per record so disclosed, per third-party recipient, in addition to any other remedies available to Trigify. These liquidated damages are a genuine pre-estimate of loss, reflecting the difficulty of quantifying the harm caused by unauthorised disclosure of platform-derived data (including loss of competitive advantage, contractual losses with data providers, and reputational harm) and the fact that such data is licensed to Trigify on terms which are themselves measured per-record. The parties confirm that this provision is not a penalty.

19. Audit Rights

Our audit of your use. During the term of your use of the Services and for 12 months thereafter, Trigify may, upon reasonable written notice and during normal business hours, audit your use of the Services to verify compliance with these Terms.

Audits will be at Trigify’s expense unless material non-compliance is identified, in which case you shall reimburse Trigify’s reasonable audit costs. The scope of any audit will be limited to verifying compliance with these Terms.

Your audit of our processing. Where Trigify processes personal data on your behalf as processor, you have the audit rights set out in the Data Processing Addendum. Trigify will make available to you all information reasonably necessary to demonstrate compliance with Article 28 UK GDPR and will, on reasonable advance notice and no more than once in any 12-month period (except where required following a personal data breach or by a supervisory authority), allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you and reasonably acceptable to Trigify. Where Trigify holds a current independent third-party audit report (for example, SOC 2 Type II or ISO 27001), provision of that report shall satisfy this audit obligation absent specific reasonable cause.

20. Suspension & Termination

By us. We may suspend or terminate access immediately if you breach these Terms, create platform risk (including security threats or scraping), or fail to pay.

By you. You may terminate at any time via settings or by contacting support.

Effect of termination. On termination, your licence ends and access stops. We may retain minimal records as required by law. Credit handling is governed by Sections 9 and 10.

Survival. Sections that by their nature should survive termination will survive, including sections relating to intellectual property, disclaimers, indemnification, limitation of liability, liquidated damages, audit, confidentiality, and governing law.

21. Dispute Resolution

Good faith resolution. The parties will first seek to resolve any dispute in good faith, including through informal discussion and, where appropriate, mediation.

Class action waiver. To the fullest extent permitted by law, you and Trigify agree that any dispute will be brought and resolved on an individual basis only. Neither party may bring or participate in any class, collective, or representative action.

22. Changes to the Service and to these Terms

We may update the Services and these Terms from time to time. For material changes to these Terms, we will provide reasonable notice of at least thirty (30) days by in-product notification or email. Continued use of the Services after changes take effect constitutes acceptance.

23. Governing Law & Jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. Subject to the dispute resolution process in Section 21, the courts of England and Wales have exclusive jurisdiction.

24. General

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with any Order Form, Master Agreement, Data Processing Addendum, and our Privacy Policy, constitute the entire agreement between you and Trigify regarding the Services and supersede any prior agreements.

Severability. If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.

Waiver. No failure or delay by Trigify in exercising any right under these Terms will operate as a waiver of that right.

Force majeure. Neither party will be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) where such delay or failure results from causes beyond the party’s reasonable control, including acts of God, war, terrorism, civil unrest, governmental action, epidemic or pandemic, fire, flood, earthquake, telecommunications or internet outages, or failure of upstream service providers. The affected party shall promptly notify the other and use reasonable efforts to mitigate the impact.

Compliance with laws. Each party shall comply with all laws and regulations applicable to its performance under these Terms, including those relating to anti-bribery and anti-corruption (such as the UK Bribery Act 2010), trade sanctions, and export controls.

Notices. We may provide notices to you via email or in-product notifications. Legal notices to Trigify should be sent to hugo@trigify.io.

25. Contact

Questions about these Terms, billing, or data requests: hugo@trigify.io

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